Refund policy

RETURNS, EXCHANGES & REPAIRS

If you are not completely satisfied with the jewellery in your order within reason, please contact us via info@silverby-e.co.za within five business days of receiving your order. You will be able to exchange for items of equal value or pay the difference of upgrading to something of a higher value. Returned items must be new, unworn, and undamaged to be eligible for exchange. Silverby-E reserves the right to refuse items that are returned without prior notice or in a condition unacceptable for resale. If an item is damaged during shipping, please contact us at info@silverby-e.co.za as soon as you receive it. All shipping, tracking and insurance charges for returns and exchanges are the consumer’s responsibility and cannot be refunded. Please pack jewellery in a well-padded envelope or package and ship via Courier. Shipping insurance is not required but it is recommended. Silverby-E is not responsible for loss or damage during return shipping.

For hygiene reasons no earrings can be returned.

Silverby-E does not offer any warranty or guarantee on our products. Please note that refunds will only be processed once the item is received and that the initial postage and packaging charge is non-refundable for any unsuitable item returns. If the items are found to be damaged prior to delivery to you, or defective (through no fault of your own wearing or use), we will replace the items or refund the price paid by you, including any shipping charges you have paid, provided that you have not worn, used or damaged the items. Silverby-E reserves the right to charge a 10% administration fee on refunds for unsuitable items.

The use of any product bought from this Website is at the purchaser’s risk. The purchaser/ User indemnifies and holds the Provider harmless against any loss, injury or damages which may be sustained as a result of using the products sold on the Website.

When an item does not qualify for a refund or exchange, unfortunately, Silverby-E does not have the facilities to do repairs.